Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of the TraitLoadout website (traitloadout.com) and The Player Profile assessment (collectively, the “Service”). By accessing the website, taking the assessment, or purchasing the report, you agree to be bound by these Terms. If you do not agree, do not use the Service.

TraitLoadout is operated by an Australian individual sole trader. References to “we,” “us,” or “TraitLoadout” mean that operator. References to “you” mean any user of the Service.

2. The Service

TraitLoadout provides a self-administered psychometric assessment (“The Player Profile”) consisting of:

• A 36-item Likert questionnaire about your gaming preferences and behaviours.
• An automated scoring system that produces six trait scores and assigns one of ten archetype classes.
• A personalised PDF report (~10 pages) delivered via email after payment.

The Service is offered for personal, educational, and entertainment purposes. The report is not a medical, psychological, psychiatric, or clinical diagnostic instrument and must not be used as such. It is not a substitute for professional advice in any field — career, mental health, medical, legal, or otherwise.

3. Eligibility and account

You must be at least 16 years old to use the Service. If you are under 18, you must have a parent or guardian’s consent. By using the Service you represent that you meet these requirements and that the information you provide is accurate.

The Service does not require an account in the traditional sense. Your email address acts as your reference for delivering the report.

4. Pricing and payment

• The Player Profile personal report is priced at A$24 (Australian dollars), one-off, including any applicable GST.
• Payment is processed by Stripe. By completing checkout you authorise Stripe to charge your payment method.
• The report is delivered by email shortly after successful payment.
• B2B and team licensing pricing is available on request and governed by separate written agreements.

5. Refunds and consumer guarantees

Refunds are governed by our Refund Policy and the Australian Consumer Law (ACL). The ACL guarantees that the Service is of acceptable quality, fit for its disclosed purpose, and as described. These guarantees cannot be excluded, restricted, or modified by these Terms.

6. Intellectual property

All content of the Service — including but not limited to the questionnaire, the archetype framework, the report template, the visual design, the underlying instrument, the brand marks “TraitLoadout” and “The Player Profile,” and all associated text and graphics — is owned by TraitLoadout or its licensors and is protected by Australian and international copyright and trademark law.

When you purchase the report, you receive a personal, non-exclusive, non-transferable, perpetual licence to:

• Read and store your personal copy of the report.
• Print the report for personal use.
• Share the report with a small number of trusted parties (career coach, mentor, partner) for personal-use discussion.

You may not:

• Resell, license, or commercially redistribute the report.
• Reproduce or republish the report, in whole or in part, in any commercial publication.
• Use the report or its contents to train any machine-learning model or build a competing product.
• Reverse-engineer or attempt to derive the underlying instrument, scoring formulas, or archetype assignment logic.

7. Your responses

You retain ownership of your assessment responses. By taking the assessment you grant TraitLoadout a non-exclusive licence to use those responses solely for:

• Generating and delivering your personalised report.
• Improving the assessment instrument in aggregate, de-identified form (e.g., reliability and factor-structure validation).

Your individual responses are never sold, shared with advertisers, or used for any commercial purpose other than improving the Service. See our Privacy Policy for full details.

8. Acceptable use

You agree not to:

• Use the Service in any way that violates any applicable law.
• Attempt to interfere with, disrupt, or compromise the Service’s security.
• Use automated tools (bots, scrapers, headless browsers) to take the assessment, generate fraudulent purchases, or harvest content.
• Submit false, misleading, or harmful information.
• Impersonate another person or use the Service on someone else’s behalf without their consent.

9. Disclaimer of warranties

To the maximum extent permitted by law and subject to the Australian Consumer Law guarantees described above, the Service is provided “as is” and “as available.” We do not warrant that:

• The Service will be uninterrupted, error-free, or free from viruses or other harmful components.
• The results of the assessment will be perfectly accurate, complete, or applicable to any particular life decision.
• The Service will meet every user’s expectations.

The report is a self-reflection tool. Decisions about your career, relationships, mental health, education, or any other significant life area should always involve appropriate professional advice and your own considered judgement.

10. Limitation of liability

To the maximum extent permitted by law, our total cumulative liability arising out of or in connection with your use of the Service is limited to the amount you paid for the Service in the twelve (12) months immediately preceding the event giving rise to the claim — typically A$24 or less.

We are not liable for any indirect, consequential, special, exemplary, or punitive damages, including lost profits, lost data, or loss of opportunity, even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits any liability that cannot be excluded by law, including under the Australian Consumer Law.

11. Indemnity

You agree to indemnify and hold TraitLoadout harmless from any claim, loss, or liability (including reasonable legal costs) arising from your breach of these Terms, your misuse of the Service, or your violation of any third-party rights.

12. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if you breach these Terms. We may also discontinue the Service entirely with reasonable notice. If we discontinue, you remain entitled to your delivered report.

13. Changes to these terms

We may update these Terms from time to time. The “Last updated” date reflects the most recent change. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms. Material changes affecting paying customers will be communicated by email.

14. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Any dispute arising under these Terms is subject to the exclusive jurisdiction of the courts of New South Wales, Australia, save that nothing in these Terms restricts your rights as a consumer under Australian Consumer Law to bring proceedings in your local jurisdiction.

15. Contact

Questions about these Terms: hello@traitloadout.com.